Privacy Policy

Last updated: September 18, 2026

Dianké.ai ("Dianké", "we", "us"), operated by Dianke.ai LLC, provides an AI communications and receptionist platform that helps small businesses answer customer messages, schedule appointments, and take orders across channels including Facebook Messenger and Instagram. This Privacy Policy explains what information we collect through the platform and its Facebook and Instagram messaging integration, how we use it, and the choices you have.

Who this policy is for

This policy covers two groups: the businesses that connect their accounts to Dianké to manage their customer communications, and the customers of those businesses who message them on Facebook or Instagram and receive replies powered by Dianké.

Information we collect

From connected businesses. When a business connects its Facebook Page and Instagram professional account, we receive the Page and account identifiers, the business name and profile details the platform provides, and an access token that lets Dianké send and receive messages on the business's behalf. We also store the settings the business configures, such as services, prices, hours, and languages.

From customers who message a connected business. When you send a message to a business that uses Dianké, we receive and process:

• Your message content and the time it was sent.
• Your name and the account identifier that Facebook or Instagram provides for the conversation.
• Any details you choose to share in the conversation, such as your phone number and the specifics of a booking or order (service or item, date, time, quantity).

How we use information

• To read your message and generate a helpful reply on behalf of the business, in the language of the conversation.
• To create and manage bookings and orders you request.
• To notify the business owner of new conversations, bookings, and orders.
• To operate, maintain, secure, and improve the platform.

We do not sell your personal information, and we do not use the content of your messages to advertise to you.

How we share information

We share information only with service providers that help us run the platform, and only as needed to provide the service:

• Meta Platforms (Facebook and Instagram), the channel your messages travel through.
• Anthropic, whose Claude AI generates the reply text from your message.
• Supabase, our database provider, which stores conversation and booking records.
• Render, our application hosting provider.
• Twilio, used to send appointment and order notifications where applicable.

Each provider is bound to handle the data only to deliver its service to us. We may also disclose information if required by law or to protect the rights and safety of our users and the public.

Data retention

We keep conversation, booking, and order records for as long as the connected business uses Dianké and as needed to provide the service. We delete or anonymize personal information when it is no longer needed, or sooner on request. See "Deleting your data" below.

Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, email us at Hello@dianke.ai, or follow the steps on our Data Deletion Instructions page. You can also stop the flow of new information at any time by no longer messaging the business.

Security

We use reasonable technical and organizational measures to protect the information we hold, including encrypted connections and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Dianké is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

International users

Dianké is operated from the United States, and information we process may be stored and handled in the United States and in the countries where our service providers operate. By using a business's Dianké-powered messaging, you understand that your information may be processed in these locations.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above, and significant changes will be reflected on this page.

Contact us

Questions about this policy or your data can be sent to Hello@dianke.ai.